IT Desktop/Field Services & IT Tier 2 Technical Support

Top Qualifications:
 1. 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting
 2. Experience with Android and Apple IOS support
 3. Must be able to lift up to 70 pounds
 
 Job Summary:
The candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles and Orange County, CA. The project includes daily operational support and IT Tier 2 end-user device support. 

• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Experience: 4 to 7 years
 
 Required Skills:

• Service Desk
• Desktop Support - Remote
• Field Services

Responsibilities:

• Provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles and Orange County, CA.
• Deliver daily operational support and IT Tier 2 end-user device support.
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
• Support laptops and desktops for Windows devices, including software installations and end-user data migrations.
• Consistently exhibit behavior and communication skills that demonstrate a commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware

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