IT Site Services Engineer

Overview:

As an IT Site Services Engineer, you will be a key technical resource responsible for providing IT infrastructure support for sites, with a focus on user experience and Microsoft Intune device management. This role ensures the efficient delivery of IT services while working closely with cross-functional IT teams to maintain, optimize, and enhance site infrastructure. What You'll Do:

· Act as a liaison with site leaders to optimize the user experience with IT infrastructure services, including Telecom, Network, Wireless, Computers, Servers, Phones, Printers, and Video Surveillance.

· Provide expert-level support and administration of Microsoft Intune, including device enrollment, compliance policies, application deployment, Autopilot provisioning, patching and BitLocker encryption.

· Manage and troubleshoot Mobile Device Management (MDM) policies and security configurations across Windows, iOS, and Android devices.

· Develop and maintain comprehensive documentation, knowledge base articles, and standard operating procedures for Intune, endpoint security, and device compliance to support IT teams and end-users.

· Continuously monitor and analyze Intune performance metrics, identify trends, and proactively address potential service disruptions.

· Support the integration, optimization, and security of OT systems within the sites.

· Serve as the primary point of contact and subject matter expert for ManageEngine products, including ServiceDesk Plus, Asset Management, and Account Manager.

· Facilitate IT infrastructure projects, including site integrations, new location setups, and IT modernization initiatives.

· Ensure IT standards/best practices are implemented for infrastructure security and endpoint management.

· Frequent travel to sites to perform maintenance, troubleshooting, integrations, deployments, and collaboration. What You'll Need:

· Degree in Computer Science, Computer Engineering, or related field (or equivalent experience).

· Extensive hands-on experience managing Intune, Autopilot, and MDM administration.

· Strong knowledge of Microsoft Endpoint Manager (Intune), Entra-ID, Microsoft 365, and Windows 10/11.

· Expertise in security and compliance policies (BitLocker, Conditional Access, Defender for Endpoint).

· Proficiency with ManageEngine tools, including ServiceDesk Plus and Asset Management.

· Experience in IT service management principles (ITIL) and incident resolution processes.

· Excellent troubleshooting and problem-solving skills for endpoint and infrastructure-related issues.

· Ability to work in a fast-paced environment, independently or as part of a team.

· Strong communication skills and a proactive, customer-focused approach to IT suppor What We Offer:

· Competitive Pay
 
· Holiday Pay
 
· Referral Bonuses
 
· Long-Term Career Advancement
 
· Paid Time Off
 
· Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
 
· 401(k) Retirement Plan
 
· Great Team Environment What It's Like:
 
48forty Solutions is the largest pallet management services company in North America! We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. We are truly Pallet Management Made Simple, our workforce is the heart and soul of our business, and we’re looking for our next IT Site Services Engineer to join our team!
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
· The employee will be working at the corporate office and will be required to sit for long periods of time at a desk working on a laptop
 
· The noise level in the work environment is usually moderate
 
48forty Solutions is an equal opportunity employer. Pay Range: USD $78,000.00 - USD $87,000.00 /Yr.

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